There is a dog in McDonald’s!
April 2nd, 2009
A woman posted to one of the yahoo groups I belong to that a certain local establishment refused to serve her because she had her guide dog with her. The manager of that establishment apparently did not know about, and did not want to hear about, the Americans With Disabilities Act. He refused her service. When she left and decided to go to a local McDonald’s, the manager THERE gave her a hard time too, but relented.
I am constantly surprised when I hear about places large and small where the staff is apparently ignorant that disabled people with service dogs are allowed to bring their dogs in with them ANYWHERE THEY GO.
Let me repeat that. Service dogs are allowed to go anywhere their owners are allowed to go in public, including privately owned businesses that serve the public.
If you are a manager, franchise owner, or work in any public industry, please be aware that if you bar a disabled person from bringing their service dog into your place of business, you can be fined or even sued, as you just broke the law.
Some examples of places that service dogs are allowed:
- The grocery store
- Fast food restaurants such as McDonald’s or Burger King
- Fancy pants restaurants such as Tre La La
- The library
- Public transportation, such as buses, cabs, and trains
- Wal-Mart, Target, and Macy’s
- Hospitals and medical offices
- Movie theaters
If you frequent a business and you see a person with their service dog, you do not get to complain about, harass, or in any way interfere with the person or the dog. Don’t be an ass and complain that there is a dog in the restaurant. Your allergies or dislike of dogs are less important than someone being able to function safely in public.
If you work in retail or the food industry, or know anyone who does, please help get the word out about service dogs. Share this post liberally!
See also:
COMMONLY ASKED QUESTIONS ABOUT SERVICE ANIMALS IN PLACES OF BUSINESS
ADA Business BRIEF: Service Animals
ADA Handout pdf print version
Laws By State – states are allowed to have tougher laws than the federal version.
