In my company, we have a large in-house intranet application that drives me insane. Literally. In the interest of not having to train people how to use a web browser, they’ve used modal windows (real ones, for MSIE only, not the modern version using javascript and divs) and other components that completely break expected behavior of a web page to any experienced user.

I can’t copy and paste text, my right-click is broken, I can’t use the arrow keys to navigate, the tab key doesn’t tab form elements properly, and the enter key doesn’t submit forms. The modal windows render IE tabs useless. So we end up opening this particular application in its own MSIE window and open a different instance for everything else.

Every time I mention that something is “broken”, I am told it is by design to help our poor newbie users not break anything.

The design completely violates any semblance of usability, standards, and sanity. Experienced users are frustrated to the point of wanting to bash someone’s skull in. So, when I’m surfing the internet and see posts like this one, detailing how to break your application on purpose because you don’t feel like training users, it makes me want to scream.

If people are “accidentally submitting” the form, it’s a lot better, at least in my opinion, to force a confirmation than to break the form. Even better, try TRAINING people. I know, that’s just nonsense, isn’t it?

The tab key moves between fields, not the enter key. If you need to allow carriage returns in input, then use the correct form element to allow it, such as textarea.

As far as I’m concerned, as a user, the form is SUPPOSED TO SUBMIT WHEN I HIT THE ENTER KEY. A simple google search shows I am not alone — people consider the thing broken if that doesn’t happen.

Breaking expected GUI behavior to cater to your inexperienced users is like saying you have a subset of people who drive cars who prefer the gas pedal to be on the left side and the brake pedal on the right, so that’s how you’re going to design YOUR car. That’s just great. Now, I’m used to the gas pedal being on the right, but when I get in YOUR car, it’s on the left. Thanks for confusing the hell out of me and making me think your car is broken.

Standards exist for a reason. In a car, the steering wheel steers it, the pedals are in the same spots, and other controls work similarly enough that a person should be able to get in the car and drive it with little fuss, as long as they already know how to drive another car. For computer applications, Mac applications, Linux applications, and Windows applications all have conventions so that a person learns which keys tend to do which actions. An example of this is the control+c key combination on Windows. That should copy things to my clipboard. If it did something else, I’d be confused and peeved. You wouldn’t hijack that key combination for your winforms app (unless you enjoy frustrated users), so why would you hijack the enter key for a web form?

Am I alone in getting this annoyed? Do you think there is ever a good reason to choose to break a form for experienced users in the interests of inexperienced ones? Share your thoughts in the comments.

Edited to add: Due to the comments left, I want to be very clear here. It’s the CLIENTS I am pissed at, most of all the people who requested the abomination I have to use every day. I fail at English.